Elevate Your Customer Service with the GSSD Workshop!

What is the GSSD Workshop?

The GSSD Workshop is meticulously designed to equip your entire staff with the indispensable skills and tools needed to provide exceptional customer service to your membership base. Our comprehensive training covers a spectrum of features within Salesforce, including case management, knowledge articles, tiered support, departmental case queues, and service delivery basics. All tailored to the needs of your council!

About Your Expert Trainer

With over 9 years of dedicated Girl Scout experience at both the local council and national levels, our founder, David, brings an unparalleled depth of understanding to the table. This hands-on expertise, combined with being a three-times certified Salesforce consultant with over 14 years of Salesforce experience, uniquely positions him to guide your team towards excellence in customer service.

Why Choose the GSSD Workshop?

• Tailored Curriculum : Our program is meticulously crafted around the distinct needs of your council, ensuring that your staff gains actionable knowledge.
• Unleash the Power of Salesforce : Harness the full potential of Salesforce to streamline customer service operations, making interactions with members seamless and efficient.
• Guidance from an Industry Expert : Benefit from the wealth of experience that comes from a trainer with extensive Girl Scout and Salesforce expertise.

Learning Objective Highlights

• Efficient Case Management : Learn how to effectively track, prioritize, and resolve cases to enhance member satisfaction.
• Knowledge Administration : Master the art of creating and managing knowledge articles for quick and accurate support.
• Tiered Support Strategies : Implement tiered support systems to address member inquiries effectively.
• Departmental Case Queues : Organize and distribute cases within your teams for seamless collaboration.