Salesforce Winter ’27: The Features Worth Your Admin’s Time
Salesforce’s Winter ’27 release is already in your org. The last production upgrade weekend was October 9, so whatever changed has changed for you…
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The Iron Insights Blog
Agentforce and “Agentic AI,” Translated: What It Does and What It Costs
An AI agent is software that takes an action on your behalf rather than handing you a draft and waiting. That distinction is the…
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Your Salesforce Org Is Doing Exactly What You Told It To
Most Salesforce complaints describe a process failure that existed long before anyone bought a license. Salesforce adoption problems almost always arrive sounding like software…
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Dreamforce 2026: What Actually Matters If You’re Not a Fortune 500
Dreamforce 2026 is over, and the single most useful thing we heard all week was a complaint about a word. We spent three days…
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Field Notes Day 3: From the Keyboard
TL;DR: If you’re a Salesforce admin or developer, install SF-Skills today. It’s the set of skills Salesforce publishes and maintains for AI coding tools,…
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Field Notes Day 3: From the Architect’s Chair
Day 3 was governance and control. The morning was the technical sessions, and they went deep. What the SDKs look like. What Agent Script…
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Field Notes Day 2: From the Keyboard
Day 2 was two sessions for me: the Claudeforce MCP server demo, and a working session on the headless toolkit. MCP is the Model…
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Field Notes Day 2: From the Architect’s Chair
Day 2 had a theme, and it was AIforce. The first session was on how the AIforce architecture works, and the part that matters…
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Field Notes Day 1: From the Keyboard
I’ll be straight about what this one is. Tuesday was the keynote, and what I have for you tonight is a take on the…
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Field Notes Day 1: From the Architect’s Chair
Two sessions yesterday, and the most useful thing I took from the day was in neither of them. Start with the keynote. The change…
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